Why don't I receive the encrypted notification?
In order to enhance your data security and privacy, we have upgraded the email system by more secure TLS 1.2. If you didn't receive the notification, please see the procedure as below.
Solution: Make sure to receive the system notification.
- Please upgrade your email system.：To make sure the email system of your computer, cell phone, tablet are the latest version for supporting TLS 1.2.
- Please check your spam folder.：Sometimes encrypted email may be sent to this folder. You can find out the system notification.
- If you didn't received according to the above steps, please contact your company’s IT：to check the email's setiing or other issue about receiving encrypted emails.
Thanks for your understanding and corporation.
Best regards.
